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Telephone: 0141 632 0202


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Edzell Property Management Complaints Procedure

Edzell Property Management is acutely aware of the importance of good quality customer service. We are also aware of how frustrating it can be when you can’t find the right person to talk to. Therefore, to ensure that your concerns are dealt with appropriately, we have a complaints procedure to show you how we deal with customer complaints.

We are committed to delivering the highest level of customer service in the industry and we believe that our procedure is simple to follow and will help to resolve any complaints as quickly and effectively as possible.

If you wish to register a complaint regarding our service please contact:

[email protected]

or you can write to us at:

Customer Services

Edzell Property Management

1008 Pollokshaws Road

Glasgow G41 2HG

Please provide us with as much information as possible. This will help us to fully investigate your complaint, so try to record times and dates and the names of people that have been involved with your complaint. Once we have received your grievance, we shall send you an initial acknowledgement within 7 days. Ours aim is to fully investigate and resolve your complaint within 20 working days of your initial contact.

If you are not wholly satisfied with how we have dealt with your grievance, you may request that it is escalated to senior management level. At this point we aim to provide a resolution within a further 10 working days.

If you are still dissatisfied with our response after we have fully exhausted our complaints procedure you can submit an application to the 1st Tier Tribunal Service.

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Properties for Rent


View all our properties for rent. We provide all our tenants with the quality and attention to detail.

Rent your Property


Our lettings team deal with in excess of 800 properties throughout the West of Scotland.

Factoring


Committed to providing an efficient, reliable and cost effective service to our clients.

Contact Us


We can be reached by telephone on 0141 632 0202 or click here to send an enquiry via our web form.

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