Edzell Property Management Complaints Procedure
Edzell Property Management is acutely aware of the importance of good quality customer service. We are also aware of how frustrating it can be when you can’t find the right person to talk to. Therefore, to ensure that your concerns are dealt with appropriately, we have a complaints procedure to show you how we deal with customer complaints.
We are committed to delivering the highest level of customer service in the industry and we believe that our procedure is simple to follow and will help to resolve any complaints as quickly and effectively as possible.
If you wish to register a complaint regarding our service please contact:
or you can write to us at:
Edzell Property Management
1008 Pollokshaws Road
Glasgow G41 2HG
Please provide us with as much information as possible. This will help us to fully investigate your complaint, so try to record times and dates and the names of people that have been involved with your complaint. Once we have received your grievance, we shall send you an initial acknowledgement within 7 days. Ours aim is to fully investigate and resolve your complaint within 20 working days of your initial contact.
If you are not wholly satisfied with how we have dealt with your grievance, you may request that it is escalated to senior management level. At this point we aim to provide a resolution within a further 10 working days.
If you are still dissatisfied with our response after we have fully exhausted our complaints procedure you can submit an application to the 1st Tier Tribunal Service.
Please note that due to Covid-19 and office restrictions we may not be able to meet with the above deadlines.